Support
- Major Credit Cards: VISA, MasterCard
- PayPal
- CoinPayments
- Offline Payments like Wire Transfers require prior approval, so please consult with your Sales Consultant
- For more specific payment questions please contact payments.ca@quadnutro.com
- Returns will only be accepted with a Return Authorization Number
- Nutrient additives cannot be returned once they leave our warehouse unless they are proven defective.
- Upon obtaining authorization to return a product, our team will provide you with the address to return the product freight pre-paid.
- Approved Returns must be in original packaging and include proof of purchase.
- Returns must be postmarked for return within 30 days of the original delivery to you.
- Please report any order shortage or errors within 24 hours of receiving shipment so that we may promptly correct the situation.
- We strive to process orders as quickly as possible and we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at orders@quadnutro.com. Please be sure to include your order number and to let us know the specific changes that need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the requested changes.
- Well that all depends on what you have in mind! Our manufacturing process does allow for custom orders, but this would be on a case-by-case basis. Please contact orders@quadnutro.com for further inquiry.
- We accept Visa, Mastercard, PayPal and for online orders.
- We also accept CoinPayments for cryptocurrency.
- For large drop shipments please contact our Partner Support at orders@quadnutro.com to arrange for offline payments.
- If you haven't received an order confirmation email, it is likely the result of one or two things:
- Your order was never actually placed and processed.
- You have entered an incorrect email address with your order
- If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service department:
Quad Rewards
Every company’s largest asset is its customers! Without you we wouldn’t be in business! The Quad Nutro rewards program is one way we can express our appreciation of your continued business!
- 50 Welcome Points when you sign up for an account
- Earn 5 points for each $1 spent
- Earn Points for sharing on Facebook or Instagram
- Earn Birthday Bonus Points!
Refer a friend and you both earn: Your friend receives $10 off their first order of $50 or more, and you will receive an additional 50 points! Boom!
- Standard orders ship in 1-5 business days (Mon-Fri). At Checkout you can select your preferred delivery method and timeframe. Once your order is processed and shipped you will receive a shipping confirmation email with your tracking information. If you do not receive this email within 5 days of your order date, please contact orders@quadnutro.com
- International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Quad Nutro has no control over these charges. Customs determines these charges and Quad Nutro has no way of knowing what these charges may be. Quad Nutro is not responsible for any actions taken by customs or the chosen package delivery service.
Returns & Exchanges
- Returns will only be accepted with a Return Authorization Number. Unauthorized returns will not be processed.
- Nutrient additives cannot be returned once they leave our warehouse unless they are proven defective.
- Upon obtaining authorization to return a product, return the product freight pre-paid to the address we will provide.
- Approved Returns must be in original packaging and include proof of purchase.
- Returns must be postmarked for return within 30 days of the original delivery to you.
- Please report any order shortage or errors within 24 hours of receiving shipment so that we may promptly correct the situation.
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POSITIVE IONIC CHARGE Nutrients generally carry a Positive Ionic Charge and is an important factor in being retained within the growing medium to be readily available to plants. |
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NEGATIVE IONIC CHARGE Soil and growing mediums carry a Negative Ionic Charge and work to attract nutrients and water making them more bioavailable to your plants. |
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HYDROPONICS Products displaying this emblem are suitable for use in Hydroponic Growing |
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AEROPONICS Products displaying this emblem are suitable for use in Aeroponic Growing |
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SOILLESS Products displaying this emblem are suitable for use in Soilless Growing |
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SOIL Products displaying this emblem are suitable for use in Soil Growing |
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SEEDING STAGE Products displaying this emblem are intended for use in the Seed/Planting Stage. Humic products can be mixed into potting soil or certain growth mediums, treat plants through transplanting, or tilled in to outdoor fields. |
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VEGETATIVE STAGE Products displaying this emblem are intended for use in the Vegetative Stage. Fulvic products may be fed systemically to the plants or applied foliarly. |
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FLOWERING STAGE Products displaying this emblem are intended for use in the Flowering Stage*. Fulvic products may be fed systemically to the plants or applied foliarly to the canopy. |
